Terms of Service
Effective date: October 4, 2026
These Terms of Service ("Terms") govern your use of the websites, platform, preview websites, purchased website packages, hosting and care plans, AI assistant features, and creative studio services (together, the "Services") provided by Vensher Media LLC, a Florida limited liability company ("Vensher Media," "we," "us," "our"). By using or purchasing the Services you agree to these Terms. If you do not agree, do not use the Services.
These Terms have three parts: Part A applies to everyone; Part B applies to studio (agency) engagements; Part C applies to the self-serve website platform.
Part A — General Terms
1. Who we are
Vensher Media LLC, a Florida limited liability company, 7901 4th St N Ste 300, St. Petersburg, FL 33702. Contact: hello@venshermedia.com. Billing questions and cancellations: same address.
2. Eligibility and business use
The Services are offered to businesses and to individuals aged eighteen (18) or older acting for business purposes. By purchasing, you represent that you are at least 18, have authority to bind the business identified at checkout or in the engagement, and that the business information you provide is accurate.
3. Acceptable use
You may not use the Services for illegal activity; deceptive or fraudulent offers; content that infringes intellectual-property, privacy, or publicity rights; adult content; any unsafe or exploitative content involving minors; harassment or hate; regulated professional advice without required authorization; or any purpose that violates our Acceptable Use Policy, which forms part of these Terms. We may decline, suspend, or remove any website or deliverable that violates it.
4. Intellectual property
Upon full payment, you own the delivered content specific to your business — text, the arrangement of your business information, and assets you supplied. We retain ownership of our platform, generation systems, templates, components, code frameworks, processes, and improvements; you receive a license to use them as embodied in your deliverable for the operation of that deliverable. If you provide feedback or suggestions, we may use them without restriction or compensation.
5. Communications
By providing contact information you consent to transactional communications about your account, purchases, and services. Marketing communications include unsubscribe mechanisms and are governed by applicable law.
6. Account security
You are responsible for maintaining the confidentiality of your credentials and for activity under your account, and agree to notify us promptly of suspected unauthorized access.
7. Disclaimer of warranties
To the maximum extent permitted by law, the Services are provided "as is" and "as available." We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and do not warrant uninterrupted or error-free operation. We make no guarantee regarding search-engine rankings, traffic, lead volume, revenue, or any specific business outcome.
8. Limitation of liability
To the maximum extent permitted by law, Vensher Media LLC is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business, or lost data. Our total liability for any claim will not exceed the amounts you paid to us for the Services giving rise to the claim in the twelve (12) months preceding the event. Some jurisdictions do not allow certain limitations, so some may not apply to you.
9. Indemnification
You agree to indemnify Vensher Media LLC and its members, officers, employees, and contractors against claims arising from your business content and claims, your use or misuse of the Services, your violation of these Terms or law, or your violation of third-party rights.
10. Governing law; venue
These Terms are governed by Florida law without regard to conflicts principles. Venue lies in the state or federal courts located in Hillsborough County, Florida.
11. Suspension and termination
We may suspend or terminate Services for violation of these Terms, non-payment, fraud or chargeback abuse, prohibited content, or activity creating legal, security, or payment-processor risk. Upon termination we may retain records as necessary for legal, tax, fraud-prevention, dispute-resolution, and compliance purposes. Site-export and domain-transfer rights in Part C, Section 8 survive termination for non-payment only after outstanding balances are settled.
12. Changes to Services and Terms
We may modify the Services and these Terms over time. Updated Terms are posted with a revised effective date; material changes to active recurring services are notified before your next renewal so you may cancel first. Continued use after changes become effective constitutes acceptance.
Part B — Studio Engagements
1. How studio work is engaged
Creative studio services (brand, digital, social, web, broadcast) are engaged through a written proposal or statement of work ("SOW"). Each SOW describes deliverables, timeline, revision rounds, fees, and payment schedule. If an SOW conflicts with these Terms for that engagement, the SOW controls.
2. Invoices and payment
Unless the SOW states otherwise, invoices are due within fourteen (14) days. We may pause work on overdue accounts after notice.
3. Deliverable ownership
Ownership of studio deliverables transfers on full payment as described in the SOW. Third-party materials (fonts, stock, licensed footage) remain subject to their own licenses.
Part C — Website Platform
1. What the platform provides
The platform provides done-for-you website creation and related digital services for local and service businesses, including: preview websites generated for your business using information you provide and AI-assisted content generation, available for review before purchase; website packages (currently Launch and Pro) that include, per the package description at checkout, website build, hosting, SSL, a 24/7 AI chat assistant, a social launch pack, and content edits on request; Pro additions including custom domain registration and management and a Google Business Profile kit; and optional add-ons described at checkout (for example, the AI phone receptionist, when available). All platform Services are delivered digitally; no physical goods are shipped.
2. Preview websites
Preview websites are demonstrations of what a finished website could look like for your business. Until purchase and completion of fulfillment: previews are hosted on our infrastructure and remain our property; preview content is AI-assisted and provided for evaluation only — it may contain inaccuracies and is not a representation about your business by us; we may modify, expire, or remove previews at any time. If you believe a preview misrepresents your business or you want it removed, email hello@venshermedia.com and we will remove it promptly.
3. Delivery
After successful payment, fulfillment is automated and typically completes within the hour — often in about fifteen minutes. Some steps depend on third parties (DNS propagation, registrars) and may take longer. If your website is not live within 48 hours of payment, contact us and we will resolve or update you. Delivery is evidenced by deployment records, account access, and confirmation emails.
4. Hosting and web addresses
Delivered sites are hosted on our infrastructure at a subdomain we assign under a Vensher Media–operated domain. Pro packages include a custom domain: where the registrar permits, the domain is registered with you as registrant, in registrar accounts we manage on your behalf; first-year registration is included, and renewals are covered by your active Pro plan. Upon request, and subject to any outstanding balance, we will transfer the domain (or provide transfer authorization) within five (5) business days. We do not guarantee availability of any specific domain name; if your preferred domain is unavailable we will propose alternatives before registration.
5. Pricing, renewals, and billing
The package name, price, included deliverables, billing interval, renewal terms, and any promotional terms shown at checkout apply to your purchase. Price or package changes do not affect purchases already completed. Recurring components (hosting/care plans, add-ons) renew automatically at the stated interval until canceled; you authorize us and our payment processor (Stripe) to store your payment method and charge it at each renewal. If we increase the price of an active recurring service, we will provide notice before the new price takes effect so you may cancel first. If a renewal payment fails, we may retry it, request updated billing information, or suspend the associated service (including hosting) after notice; you remain responsible for amounts incurred before suspension.
Charges appear on your statement as VENSHERMEDIA LLC (or a substantially similar descriptor depending on your card network or bank). If you do not recognize a charge, contact hello@venshermedia.com before initiating a bank dispute so we can identify or resolve the transaction.
6. Cancellation
You may cancel any recurring service at any time to prevent future billing — by email from your account address to hello@venshermedia.com (processed within 1–3 business days; ideally at least 24 hours before renewal) or through your billing dashboard where available. After cancellation you retain the service through the end of the paid period.
7. Refunds
Because website packages are custom digital work fulfilled substantially upon purchase: the initial build carries a 14-day satisfaction guarantee — if you are not satisfied within 14 days of delivery, we will refund the build fee, conditioned on the site being taken down; out-of-pocket domain registration fees are deducted. Recurring fees are non-refundable once a billing period has started; cancel any time to stop future charges. Domain registration fees paid to registrars are non-refundable once registered. We will always review requests involving duplicate charges, clear billing errors, promptly reported unauthorized charges, or failure of delivery. Refunds required by applicable consumer-protection law will be honored.
8. Your site files
You own your delivered website content (Part A, Section 4). On cancellation or non-renewal, you may request an export of your site files for thirty (30) days after the end of your paid period, and — for Pro customers — a transfer of your custom domain per Part C, Section 4.
9. Payment disputes and chargebacks
Payments are processed by Stripe; we do not store full payment card details. If a dispute, chargeback, or processor inquiry is initiated, we may temporarily suspend related services while it is reviewed, and may provide transaction records, deployment and delivery logs, account-access records, checkout and Terms-acceptance records, receipts, cancellation records, and support correspondence to payment processors, card networks, and issuing banks. Fraudulent or abusive chargeback activity may result in termination of Services.
10. AI-generated content; your review and approval
Website content is generated with AI assistance from information about your business and inputs you provide. AI-generated content may be inaccurate, incomplete, or unsuitable without review. You are responsible for reviewing and approving the content of your website, including claims about your services, licensing, pricing, service areas, and any regulated statements. Upon request we will correct factual errors you identify. We do not provide legal, medical, financial, or other professional advice; content touching regulated topics must be reviewed by you and, where applicable, a qualified professional.
11. AI assistant
Delivered sites include an AI chat assistant configured for your business. The assistant generates automated responses that may be inaccurate; it is not a substitute for professional advice, and must not be relied on for emergencies. Conversation transcripts and captured leads are made available to you and are handled per our Privacy Policy. You are responsible for reviewing the assistant's configured business information and requesting corrections.
12. Third-party services
The platform depends on third-party providers, including domain registrars, DNS and CDN providers, cloud hosting, business-data APIs, AI model and voice providers, email delivery services, and payment processors, each governed by their own terms. We do not guarantee the permanent availability of any specific third-party service, data source, AI model, or integration, and may substitute commercially equivalent services where a provider changes pricing, terms, or availability. No refund is owed solely because a third-party service or feature is modified, substituted, or discontinued, except where required by law. Business data displayed on your website may be derived from third-party sources subject to usage and caching restrictions; we maintain compliance controls governing how such data is stored and displayed.
Questions about these Terms: Vensher Media LLC — hello@venshermedia.com